Garbage in, garbage out

Projects, Thoughts

I’ll admit it: my first attempts at using AI for my job search were pretty bad. I’ve been on the job market for a few months now, and like everyone else, I want to use AI to help me get ahead. At first, I’d ask ChatGPT to “refine my resume” or “help me craft a cover letter”—but the responses felt completely off. It kept giving me weird, generic advice that didn’t match my experience—it didn’t know me, my experience, or what made me unique.

Then I realized: AI is only as good as the information you feed it.

How do you know when your message isn’t just grabbing attention but driving real behavior change?

Marketing, Media, Thoughts

As communicators, this distinction defines whether we’re inspiring action—or just adding to the noise.

In my experience leading digital transformation and product marketing teams, I’ve learned that metrics such as clicks, likes, or downloads are useful—but they don’t always reflect true behavior change. Real success happens when your audience starts repeating your message and ideas, unprompted—proof that your words have not only been heard but internalized.

A serving tray of various coffee beverages

The Secret to Content Delivery: Diversify Your Brewing Methods

Creativity, Marketing, Podcasting, Social Media

Imagine you have just moved into a new, hip neighborhood. Around the corner is a craft coffee shop known to be the best in town. You wander in for the first time to see what all the fuss is about and find they only serve hazelnut lattes. You end up ordering one and it’s tasty, but you would have preferred a cold brew.

Coffee can be brewed and served in so many ways: espresso, cappuccino, Americano, French press, pour-over, etc. Some take their coffee black; others prefer milk, sugar, and flavoring (which I contend is coffee for people who don’t like coffee). It’s certainly possible the right coffee shop owner in the right location could serve hazelnut lattes exclusively and make a living. The more sensible approach is to not assume that all coffee consumers want their drinks made the same way.

And yet, if we’re honest, many content creators are like a coffee shop serving just one drink. Many are stuck delivering their thoughts, ideas, and creations in one particular way without regard to changing consumption patterns. It’s all too easy to get overly tied to a certain technology or platform for content delivery.

The biggest problem for podcasting is our limited vocabulary

Media, Podcasting

Asking someone “What’s your favorite podcast?” is about as useful as asking “What’s your favorite video?”

In the world of video, context about form and execution can be assumed when discussing movies, sitcoms, mini-series, documentaries, news, talk shows, tutorials, webinars, etc. Podcasting is just as diverse, but the language used to describe those subsets hasn’t quite solidified yet.

First things first: your business needs a data strategy

Marketing

Over the past decade or so, third-party data platforms have made it ridiculously easy to hyper-target even the most niche consumer. Facebook, Google, and now Amazon have built vast advertising empires accessible to anyone with a modicum of digital-savvy. However, it may get harder in the short-term for marketers to reach their target as users are demanding more control over their personal information.