On my way home from a recent business trip, I was frustrated, angry, and tired. After nearly eight hours of flight delays, I was told the last plane out of Chicago O’Hare was cancelled. Since this came after two solid days of major weather-related travel delays, all surrounding hotels were booked. Renting a car wasn’t even an option at that point. Whether I liked it or not, I was stranded at the airport overnight with thousands of others.